The state of customer care in 2022 | 政府出版品書目資料查詢網

We partner with our clients to deliver superior experiences, value, and growth, by focusing on their most important asset: their customers.

2022年8月17日 — CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and ...

We partner with our clients to deliver superior experiences, value, and growth, by focusing on their most important asset: their customers.

2023年3月23日 — Experience-led growth is a radically different approach—providing an exceptional experience to existing customers that delivers improvements in ...

Our experience teaches us that the best customer-experience efforts begin with a “customer back” perspective driven by the customer's wants, not a company's ...

2022年4月11日 — Our future of customer experience research reveals that improving the customer experience increases sales revenues by two to seven percent and ...

2022年7月8日 — Not surprisingly, McKinsey's 2022 State of Customer Care Survey has found that customer care is now a strategic focus for companies. Respondents ...

2020年10月27日 — The three building blocks of successful customer-experience transformations · Build aspiration and purpose · Transform the business · Enable the ...

Experience DNA is McKinsey's innovative data analytics platform that helps organizations maximize the value of customer experience (CX) management and design by ...